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These general conditions, which the Montreux Jazz Festival reserves the right to modify at any time, apply to all orders placed via the website www.montreuxjazzshop.com

Orders, prices and delivery

The Montreux Jazz Festival Foundation undertakes to honour orders received via its website www.montreuxjazzshop.com within the limits of available stocks. Product prices are indicated on the website www.montreuxjazzshop.com. Prices are in Swiss francs, (CHF), all taxes included. Prices in Euros are for information only.
Orders are registered when the client receives confirmation by email. As soon as payment is received, a confirmation of purchase is sent by email and the delivery takes place.

Methods of payment

3a. By credit card
The cost of the order is only debited after stocks are checked and postal charges are adjusted. (see point 4). 
3b. By advance payment, bank or post office transfer.
After receiving confirmation of the order indicating bank or post office details, the client has 10 days in which to pay the cost of the order. After this deadline, the order is considered cancelled. The order is only dispatched after receipt of payment.

Returns or exchanges

For any exchange or return, contact info@montreuxjazzshop.ch, within 10 days of receipt of the order, mentioning the order number and the reason for the return. 
Posters cannot be returned or exchanged (except in case of a delivery error). 
DVDs can only be returned or exchanged in their original plastic packaging.

Applicable law

For all matters not mentioned above, only Swiss law is applicable to any relations between the client and the Montreux Jazz Festival Foundation.